working at empire today for Dummies

twelve/8/2017 1013am ticket# one-2924779250 want my money refunded back again it is currently fifteen times to Christmas my house is wreck and not a soul from empire has referred to as me whatsoever. I've needed to contact them frequently to obtain solutions. I asked for that I tend not to cope with Lisa or Justin, I just want my a reimbursement and Otherwise I will likely be about to smalls claims courtroom and acquiring an attorney to have my a refund. They mounted this on Nov 29th 2017 and I are actually contacting every other working day without any action or reaction from Empire.

The installer stayed right until six:30pm and only received 4 stairs completed. That becoming claimed, when 2 a lot more new installers arrived today after 9am I had been explained to all over again by Customer service to be there if they done The task to my fulfillment. I needed to Speak to my employer and talk to to get started on before so that I could go away before.

As discouraged as I used to be with their 1:forty five PM arrival to get a morning appointment, I greeted the installers with kindness and requested them their names just before introducing my partner and myself.

We apologize for The dearth of adhere to up that you choose to’ve obtained, and we’ll be searching into your considerations straight away.

It will be exciting to view if any of such other complaints were being rectified – I'm confident I will never use or propose Empire to everyone even individuals that can squander hours on the phone

We’ve examine your article, and we’re upset to hear that your installation hasn't been completed. Be sure to e mail us at customersupport@ empire-today.

There is not any way I should have to pay a dime for someone to come back out to my dwelling to tell me there’s some form of defect using this type of carpet to glance as terrible since it does! I've people today occur over & say why is your carpet snagged around…….what an embarrassment!!

The issue with “Empire Today” is They may be contracting little organizations without any working experience to economize, and we the customers are spending a lot of cash for mediocre do the job and service.

Crickets. I also knowledgeable them that After i did return the decision, I used to be instructed my ticket would now head over to Warranty Repairs and they had 4 small business times to acquire back to me. They did not get back to me.

Yesterday I received a contact from Manny in the “corporate office” that said my file landed on his desk! Ha suitable. He was undoubtedly not from corporate the way he spoke to me. Even experienced the gall to question me why I was chuckling when he reported they want an opportunity to allow it to be correct!

After complaining to Empire flooring, they made available to send out someone else back out to setup new baseboards, After we send them measurements of rooms desired and after we get the materials empire today reviews required to do operate. We shouldn’t have to be carrying out extra perform ourselves! The tile in all rooms requirements deep cleaned. It is my belief that somebody must have occur out straight away and inspected this do the job on their own to see the poor position their installers did.

August 1, 2018 at 12:24 pm I am worried I didn't go through the reviews before accomplishing small business with Empire, it has been a nightmare from the start and it nevertheless proceeds. To create a lengthy Tale quick they don't hold appointments they make, they don't talk in almost any way when claimed appointments are skipped.

When they go away it appeared very good along with the quarter rounds ended up white but failed to look like painted Wooden. My suspicion had been confirmed when my 3 12 months discovered a scrap piece (of quarter round) and requested me what it was... compressed product with essentially a white sticker close to it! I identified as complained and it took multiple attempt/information to receive Charles the customer service supervisor out of your Baltimore region never to phone me back but truly response his phone. We begun communicating and soon after a couple phone calls we sit a date very last to fix those quarter rounds that day will come, I have my timetable cleared, I have my garage arrange using a window ac device functioning and admirer for my pet dogs, I have routines for my two Youngsters, we hold out the time frame and past and no-one arrives and not a soul shows up. I'm upset. I call into the call Middle to complain. (However from that day on I haven't read back from Charles or any person else out from the Baltimore office that I have left messages with.) Throughout the phone center I setup a different appointment for the following day. Identical circumstance, I used to be like alright. I will retain exactly the same sport prepare. We were waiting around, schedule crystal clear, house routines planned, dog neat spot setup... and NO Arrived AND Once more NO CANCELLATION Contact! I called the contact Heart yet again plus they claimed e-mails will be despatched out and should listen to from corporate.

We’re sorry to hear that your flooring is needing maintenance, and we’d wish to more help you. Make sure you e mail your fears and account information and facts to customersupport@ empire-today.com, and mention Headquarters in the subject line so we will abide by up with you ASAP.

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